Branch Lead Banker: Service, Sales & Digital

Citigroup Inc.; New York (NY); Sur place; USD 57 000 - 74 000; Plein temps

Résumé du poste

Citigroup Inc. in New York, NY is seeking a Head Universal Banker to lead the branch team and deliver outstanding service while driving sales and risk controls.

The role involves coaching Universal Bankers and Tellers, guiding clients through complex transactions, and promoting digital banking channels to enhance client experiences. The ideal candidate demonstrates strong leadership, 2-4 years of relevant experience, excellent communication, and a proactive sales mindset within a retail banking

Qualifications

• 2-4 years relevant experience
• Experience with face-to-face customer service, digital engagement and basic sales/referrals
• Open, client service orientation and desire to help customers is required
• Sales experience desired
• Excellent verbal and written communication skills
• Analytical and problem solving skills
• Basic computer and digital tools skills
• Preferred Skills: Retail experience

Responsabilités

• Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.
• Guide clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
• Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
• Exhibits strong sales and service skills, presenting products and services while educating clients on digital channels
• Take ownership of client problems to resolve complaints promptly and effectively to ensure satisfaction

Connaissances

Face-to-face service

Digital engagement

Sales/referrals

Client service orientation

Sales experience

Verbal and written communication

Analytical problem solving

Basic computer/digital tools

Formation

High School diploma or equivalent

Description du poste

Citigroup Inc. in New York, NY is seeking a Head Universal Banker to lead the branch team and deliver outstanding service while driving sales and risk controls.

The role involves coaching Universal Bankers and Tellers, guiding clients through complex transactions, and promoting digital banking channels to enhance client experiences. The ideal candidate demonstrates strong leadership, 2-4 years of relevant experience, excellent communication, and a proactive sales mindset within a retail banking