Branch Banking Leader - Service, Sales & Digital Expert

Citigroup Inc.; Delray Beach (FL); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Citigroup Inc. in Delray Beach, FL seeks a Head Universal Banker to lead the branch, deliver exceptional service, and coach team members while guiding transactions and sales.

You will champion risk controls, drive client experience, mentor universal bankers and tellers, and promote digital channels. Strong sales, service, and compliance focus are required, with 2–4 years of relevant experience and a high school diploma.

Qualifications

• 2-4 years relevant experience
• Experience with face-to-face customer service, digital engagement and basic sales/referrals
• Open, client service orientation and desire to help customers is required
• Sales experience desired
• Excellent verbal and written communication skills
• Analytical and problem solving skills
• Basic computer and digital tools skills
• Preferred Skills: Retail experience
• Bilingual English/Spanish Speaking Preferred

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.
• Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
• Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs

Skills

Customer service

Digital engagement

Sales referrals

Client service orientation

Bilingual English/Spanish (preferred)

Education

High School diploma

Job description

Citigroup Inc. in Delray Beach, FL seeks a Head Universal Banker to lead the branch, deliver exceptional service, and coach team members while guiding transactions and sales.

You will champion risk controls, drive client experience, mentor universal bankers and tellers, and promote digital channels. Strong sales, service, and compliance focus are required, with 2–4 years of relevant experience and a high school diploma.