Branch Hospitality & Digital Concierge

Capital One; Fairview (TN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Day 1 health coverage

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back‑up Child/Elder Care

Job summary

Capital One is hiring a Branch Ambassador in the Fairview area. The role combines hospitality with digital banking education and cash handling in a high‑volume branch environment.

You will educate customers on mobile banking tools, greet clients, and identify financial goals to tailor banking solutions. A focus on accuracy, adaptability, and customer service is essential to thrive in this human‑centric role.

Qualifications

• High School Diploma, GED, or Equivalent Certification required.
• Minimum 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high‑volume cash transactions with accuracy and maintain compliance with security/audit standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with the right digital tools or banking solutions.
• Greet customers and maintain hospitality while supporting a fast paced operation.
• Provide support to branches within a 50‑mile radius and adapt to flexible scheduling.

Skills

Hospitality Heart

Tech Fluency

Precision and Detail

Adaptability

Curiosity

Education

High School Diploma / GED

Associate’s degree

Tools

G-Suite

Job description

Capital One is hiring a Branch Ambassador in the Fairview area. The role combines hospitality with digital banking education and cash handling in a high‑volume branch environment.

You will educate customers on mobile banking tools, greet clients, and identify financial goals to tailor banking solutions. A focus on accuracy, adaptability, and customer service is essential to thrive in this human‑centric role.