Branch Growth & Service Leader

Paylocity; Birmingham, Northern (AL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Pinnacle Bank in Birmingham, AL is seeking a Branch Manager to oversee branch operations and sales while delivering exceptional customer service. You will lead staff, develop new business, and ensure compliance with bank policies during daily activities.

The role emphasizes managing customer relationships, deposits growth, and effective team leadership to meet bank goals and service standards in a fast-paced environment.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s degree or professional certificate in Accounting, Finance or Business is preferred.
• Prior banking or management, sales and customer service experience is preferred.
• Knowledge of banking rules and regulations.
• Strong interpersonal and communication skills.

Responsibilities

• Generate business and deepen customer relationships.
• Evaluate financial needs to offer banking solutions.
• Oversee account opening and servicing processes.
• Drive deposits and business growth.
• Resolve customer questions and concerns promptly.
• Conduct staff performance reviews and disciplinary actions when needed.
• Ensure compliance with policies and security programs.

Skills

Customer service

Sales skills

Time management

Verbal communication

Team player

Driver's license

Computer literacy

Education

High School Diploma or equivalent

Bachelor’s degree or professional certificate in Accounting, Finance or Business

Tools

Microsoft Office

Job description

Pinnacle Bank in Birmingham, AL is seeking a Branch Manager to oversee branch operations and sales while delivering exceptional customer service. You will lead staff, develop new business, and ensure compliance with bank policies during daily activities.

The role emphasizes managing customer relationships, deposits growth, and effective team leadership to meet bank goals and service standards in a fast-paced environment.