Branch Growth Leader | Team & Customer Experience

PNC; Charlotte (NC); On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

PNC is seeking a Branch Manager to lead a high-performing team at the South Tryon DeNovo branch. You will drive consumer and business growth, manage client relationships, and oversee risk and compliance in an omni-channel environment.

The role requires strong leadership, collaboration with internal partners, and a commitment to delivering an exceptional customer experience. Notary and regulatory awareness are part of the job expectations.

Qualifications

• Proven ability to lead branch teams and drive customer growth.
• Strong understanding of risk management and regulatory compliance.
• Excellent communication and relationship-building skills.
• Experience in developing outside business development and community partnerships.

Responsibilities

• Lead planning and execution to drive branch performance and growth for consumer and business clients.
• Coach a high-performing team to achieve sales and service objectives while mitigating risk.
• Deliver a proactive client experience with technology-enabled interactions and advisory support.
• Manage operations and talent development, ensuring an inclusive, compliant workplace.

Skills

Accountability

Client Counseling

Customer Experience

Decision Making

People Management

Education

Bachelor's degree

Job description

PNC is seeking a Branch Manager to lead a high-performing team at the South Tryon DeNovo branch. You will drive consumer and business growth, manage client relationships, and oversee risk and compliance in an omni-channel environment.

The role requires strong leadership, collaboration with internal partners, and a commitment to delivering an exceptional customer experience. Notary and regulatory awareness are part of the job expectations.