Branch Manager — Lead Growth & Customer Experience

PNC; Charlotte (NC); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

401(k) with match

Education assistance

Job summary

PNC is seeking a Branch Manager in Charlotte, NC, leading the Cotswold Branch to deliver strong branch performance and a differentiated customer experience. The role focuses on consultative client interactions, revenue growth, and inclusive leadership to develop a high-performing team.

Experience in branch banking, risk and compliance, and people management is essential; a Notary Public license is required or obtainable. The position involves Saturday rotation and in-office work.

Qualifications

• 3+ years of related experience typically required.
• No Degree specified as educational requirement.
• Notary Public license required or ability to obtain.

Responsibilities

• Lead all aspects of branch performance and revenue growth.
• Drive customer loyalty through consultative interactions and omni-channel solutions.
• Coach team to deliver differentiated client experiences and manage risk and compliance.
• Develop talent via onboarding, coaching and performance development.
• Oversee operations, human capital, and reputational risk at the branch.
• Ensure staff adhere to regulatory guidelines and branch policies.

Skills

Branch Banking

Customer Experience

Sales Management

People Management

Decision Making

Education

No Degree

Job description

PNC is seeking a Branch Manager in Charlotte, NC, leading the Cotswold Branch to deliver strong branch performance and a differentiated customer experience. The role focuses on consultative client interactions, revenue growth, and inclusive leadership to develop a high-performing team.

Experience in branch banking, risk and compliance, and people management is essential; a Notary Public license is required or obtainable. The position involves Saturday rotation and in-office work.