Branch Manager: Growth & Customer Experience

Habitat For Humanity Of Durham; Wendell (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

PNC is hiring a Branch Manager for the Wendell DeNovo Branch. The role focuses on leading growth, driving sales, and managing a team to deliver exceptional customer experiences across in-branch and digital channels.

Ideal candidates will have 3+ years in a relevant role, plus managerial experience. A bachelor’s degree is expected; notary and background checks are part of the process. This position emphasizes collaboration, risk management, and community leadership.

Qualifications

• Preferred skills include accountability, banking, client counseling and customer experience.
• Competencies cover branch banking services, digital awareness, effective communications and managing multiple priorities.
• Demonstrates proactive behavior and sales management capabilities.

Responsibilities

• Manage and lead branch performance, drive growth and outside business development.
• Lead a high performing team, coach and develop staff, and ensure a positive customer experience.
• Identify client solutions through proactive conversations and coordinate with internal partners.
• Ensure risk controls, regulatory compliance and strong asset protection.
• Maintain omni-channel customer experiences and mentor staff toward excellence.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

Bachelors

Job description

PNC is hiring a Branch Manager for the Wendell DeNovo Branch. The role focuses on leading growth, driving sales, and managing a team to deliver exceptional customer experiences across in-branch and digital channels.

Ideal candidates will have 3+ years in a relevant role, plus managerial experience. A bachelor’s degree is expected; notary and background checks are part of the process. This position emphasizes collaboration, risk management, and community leadership.