Branch Growth Leader | Team Coach & Operations Chief

Trustco Bank; Orange City (FL); Presencial; USD 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision insurance

Health savings account with employer

401(k) retirement plan with employer-m

Paid time off + 11 federal holidays

Tuition reimbursement

Resumo da oferta

Trustco Bank is seeking a dynamic Branch Manager in Florida to lead the day-to-day operations of a full-service branch. You will oversee sales, service, lending, and security while mentoring a diverse team to deliver outstanding customer experiences.

The ideal candidate has proven leadership, strong communication, and a track record of achieving branch growth through new business development and excellent service.

Qualificações

• High school diploma or equivalent required.
• Supervisory experience required.
• Strong customer service and cash-handling experience.
• Excellent verbal and written communication in English.
• Access to reliable transportation.
• Ability to lift 10–20 lbs. and stand for extended periods.
• Willingness to participate in ongoing training and development.

Responsabilidades

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Conhecimentos

Customer service

Cash handling

Communication

Team collaboration

Formação académica

High school diploma or equivalent

Bachelor’s degree

Descrição da oferta de emprego

Trustco Bank is seeking a dynamic Branch Manager in Florida to lead the day-to-day operations of a full-service branch. You will oversee sales, service, lending, and security while mentoring a diverse team to deliver outstanding customer experiences.

The ideal candidate has proven leadership, strong communication, and a track record of achieving branch growth through new business development and excellent service.