Branch Growth Leader: Service & Team Coaching

Carter Bank; Martinsville (VA); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank in Martinsville, VA is seeking an Assistant Branch Manager to lead a team and grow core deposits and loans while upholding bank policies and delivering exceptional customer experiences.

You will coach branch staff, oversee operations, and coordinate with internal partners to provide banking solutions. Strong leadership, sales, and service skills are essential for success in a fast-paced retail banking environment.

Qualifications

• High school diploma or equivalence required; some college is a plus.
• Previous experience in a financial institution or retail services is required.
• Proven customer service and sales experience and leadership ability.

Responsibilities

• Provide guidance to apply retail operating model behaviors and tools.
• Assist in executing branch strategic plans to grow deposits and loans and fee income.
• Coach and mentor branch staff; monitor performance and morale.
• Ensure high levels of customer service and effective relationship management.
• Oversee branch operations, risk controls, and regulatory compliance.
• Collaborate with internal partners to identify opportunities and improvements.

Skills

Leadership

Customer service

Communication

Mentoring

Multi-tasking

Basic math

Computer literacy

Banking products knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Carter Bank in Martinsville, VA is seeking an Assistant Branch Manager to lead a team and grow core deposits and loans while upholding bank policies and delivering exceptional customer experiences.

You will coach branch staff, oversee operations, and coordinate with internal partners to provide banking solutions. Strong leadership, sales, and service skills are essential for success in a fast-paced retail banking environment.