Branch Manager

Firefighters First Credit Union; Walnut Creek (CA); On-site; USD 92,786 - 110,000; Full time

Benefits offered by this job

Competitive salary with performance bonus

Fully paid Medical, Dental, and Vision benefits

401k plan with a matching program

Education reimbursement up to $5,250 annually

Pet Insurance

4 weeks PTO annually

Job summary

A leading credit union is seeking an experienced Branch Manager for its Walnut Creek, CA branch. The ideal candidate must have a minimum of 3 years’ experience in branch management, demonstrate strong leadership skills, and possess a background in sales and customer service. You will be responsible for managing office operations, ensuring exceptional service, and supporting membership growth through community engagement. This role offers a competitive salary and comprehensive benefits package, including full medical coverage and PTO.

Qualifications

• Minimum of 3 years’ experience as a branch manager or financial services branch representative.
• Experience supervising or managing employees.
• Experience with sales and operations at a financial institution.

Responsibilities

• Manage all regional office operations.
• Ensure members’ needs are met through a consultative approach.
• Promote membership expansion through networking and events.
• Handle escalations and respond to member inquiries.
• Effectively manage lending and deposit pipelines.
• Forecast and schedule teams for member coverage.

Skills

Branch management experience

Leadership skills

Sales experience

Customer service skills

Job description

Join to apply for the Branch Manager role at Firefighters First Credit Union

The role is open at our Walnut Creek, CA branch.

Firefighters First Credit Union provided pay range

This range is provided by Firefighters First Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$92,786.00/yr - $110,000.00/yr

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Are you a dynamic and enthusiastic leader with a passion for serving the community? Currently, we have an immediate opening in our Walnut Creek, CA branch for a Branch Manager (Regional Office Manager) to join our team!

Primary Responsibilities

• Managing all regional office operations. This includes performing routine audits as necessary and fulfilling fiduciary responsibilities.
• Ensuring members’ needs are met through a consultative approach, going above & beyond whenever possible through multiple channels, from traditional phone interactions to in-person conversations to improve the Financial Lives of Our Fire Family, and ensuring every member, every time, is receiving legendary service across all interactions.
• Promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal. This includes working with the business development team when needed to support this effort.
• Handling escalations which include researching and responding to member inquiries in a timely manner. This includes working with other departments to coordinate responses, research, resolutions, or carry out other required duties to support our membership.
• Effectively managing lending and deposit pipelines.
• Forecasting and scheduling teams to provide members with adequate coverage each day.

Leadership Responsibilities

• Regularly meeting with each team member, managers and FSCs, to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.
• Providing team members with training, tools, and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
• Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Assisting the Credit Union with executing the business plan of the organization.

Basic Qualifications

• Minimum of 3 years’ experience as a branch manager or a financial services branch representative.
• Experience supervising or managing employees.
• Experience with sales and operations at a financial institution.
• All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 4 weeks of PTO annually including 2 ½ days of float time.

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [e-mail].