Branch Leadership & Sales Coach—New Location

Texans Credit Union; McKinney (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Texans Credit Union in Garland, TX is seeking an Assistant Branch Manager to lead the sales and service culture at the Telecom Pkwy location. You will support the branch manager in managing all sales, service and operational functions while developing the team to deliver exceptional member experiences.

This role requires a proven track record in retail or financial services, at least two years in sales and service and supervisory responsibilities, and the ability to manage staffing, budgets, and

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of sales and service experience in a retail or financial institution environment.
• Minimum of 2 years of supervisory experience in a bank, credit union branch, finance company, or equivalent management experience.
• Successful completion of a drug screen, credit check and background check.

Responsibilities

• Assist in creating and maintaining a sales and service culture within the branch
• Maintain and help lead a highly-motivated, well-trained team that consistently offers excellent service to all members
• Support the maintenance of effective employee relations within the branch
• Maintain a strong sense of ownership related to the branch
• Accurately monitor key product penetration and sales metrics of the branch team to ensure profitable and sound business practices as well as the highest level of service for members
• Apply and evaluate security and audit policies and procedures, ensuring the branch is in compliance with federal laws and regulations
• Accurately track and report on branch activity, including but not limited to number of transactions, teller accuracy, loan volume, teller and loan sales, and new accounts
• Assist in leading and managing branch sales, including but not limited to the loan application process (application, processing and closing of loans), opening new accounts and servicing existing members
• Ensure branch team maintains ongoing required training to increase knowledge of various topics and skillsets
• Maintain adequate staffing schedule for efficient branch operations
• Maintain minimum quality control errors by reviewing member documentation upon completion and holding team members accountable
• Offer guidance and assistance to team members in solving complex problems or member requests • Assist in development and management of the branch budget
• Act as primary manager on duty in absence of the branch manager

Skills

Sales & service experience

Supervisory experience

Team development

Customer service excellence

Education

High school diploma or equivalent

Job description

Texans Credit Union in Garland, TX is seeking an Assistant Branch Manager to lead the sales and service culture at the Telecom Pkwy location. You will support the branch manager in managing all sales, service and operational functions while developing the team to deliver exceptional member experiences.

This role requires a proven track record in retail or financial services, at least two years in sales and service and supervisory responsibilities, and the ability to manage staffing, budgets, and