Branch Growth Leader: Customer Experience & Team Coach

Woodforest National Bank; Texas; On-site; USD 55,000 - 75,000; Full time

Job summary

Woodforest National Bank seeks an Assistant Branch Manager in Texas to assist the Branch Manager in driving branch performance and customer growth. You will coach staff, execute retail sales and marketing strategies, and ensure high-quality Woodforest experiences at every customer touchpoint.

The role balances customer engagement, frontline coaching, and operational discipline, while modeling Woodforest’s values of ownership and integrity daily.

Qualifications

• 3 years of sales or customer service experience, transferrable.
• Supervisory or coaching experience preferred.
• Strong interpersonal, communication, and sales skills in retail banking.

Responsibilities

• Support Branch Manager to drive branch sales and deposits.
• Coach team members and ensure consistent Woodforest Experience.
• Engage customers, referrals, and local marketing efforts.
• Maintain compliance with policies, audits, and cash controls.
• Balance customer engagement with operational discipline.
• Participate in scheduling and coverage planning for efficiency.

Skills

Sales Leadership

Customer Relationship

Coaching

Operations Compliance

Cash Handling

Marketing & Outreach

Outside Sales

Education

High School Diploma

Associate’s degree (optional)

Bachelor’s degree (optional)

Tools

Cisco Duo

Job description

Woodforest National Bank seeks an Assistant Branch Manager in Texas to assist the Branch Manager in driving branch performance and customer growth. You will coach staff, execute retail sales and marketing strategies, and ensure high-quality Woodforest experiences at every customer touchpoint.

The role balances customer engagement, frontline coaching, and operational discipline, while modeling Woodforest’s values of ownership and integrity daily.