Branch Growth Leader - Customer Experience & Team Coach

J.P. Morgan Chase & Co.; Kentucky; On-site; USD 70,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Manager to lead a Chase Branch, delivering attentive service and a welcoming environment for clients and staff. You will drive deposits and investments growth, oversee operations, and coach a high-performing team to meet branch goals.

The role emphasizes risk management, integrity, and partnerships with community businesses, with a schedule that may include weekends and evenings. Prior leadership in retail banking is required.

Qualifications

• Strong leadership with a track record of coaching and empowering employees.
• Ability to manage multiple priorities in a fast-paced retail banking environment.
• Commitment to customer service, integrity, and risk management.

Responsibilities

• Motivate branch team by communicating a clear vision and embodying Chase values.
• Grow deposits and investments while managing branch operations.
• Coach and develop staff to deliver exceptional client experiences.
• Build relationships with local businesses and contribute to community presence.
• Maintain strong risk controls and ensure compliance with policies.

Skills

Leadership

Branch management

Customer experience

Coaching

Risk awareness

Education

High school diploma/GED

College degree (preferred)

Job description

Chase is seeking a Branch Manager to lead a Chase Branch, delivering attentive service and a welcoming environment for clients and staff. You will drive deposits and investments growth, oversee operations, and coach a high-performing team to meet branch goals.

The role emphasizes risk management, integrity, and partnerships with community businesses, with a schedule that may include weekends and evenings. Prior leadership in retail banking is required.