Branch Growth Leader — Customer Experience Champion

Citizens Bank; Watertown (MA); On-site; USD 89,000 - 122,000; Full time

Job summary

Citizens Bank is seeking a Branch Manager in Watertown, MA, to lead a high-performing team and deliver outstanding customer experiences. You will drive branch performance, growth, and a superior colleague and customer experience in a digital-first environment.

As a leader and coach, you will develop your team, align branch goals with corporate strategies, and cultivate community relationships to expand the customer base and ensure long-term success.

Qualifications

• Leadership experience coaching and developing teams to drive sales and world-class service.
• Proven track record in driving sales growth and meeting branch goals in a retail/banking environment.
• Strong customer-centric mindset with ability to build relationships with community partners.

Responsibilities

• Lead and coach branch team to exceed sales and service goals.
• Own branch performance, ensuring operational integrity and customer satisfaction.
• Build and sustain a diverse talent pipeline; develop colleagues for growth and retention.

Skills

Leadership experience

Sales management

Coaching and development

Customer experience

Community partnerships

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens Bank is seeking a Branch Manager in Watertown, MA, to lead a high-performing team and deliver outstanding customer experiences. You will drive branch performance, growth, and a superior colleague and customer experience in a digital-first environment.

As a leader and coach, you will develop your team, align branch goals with corporate strategies, and cultivate community relationships to expand the customer base and ensure long-term success.