Branch Growth & Customer Experience Manager

F.N.B. Corporation; Camp Hill (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

F.N.B. Corporation seeks an Assistant Branch Manager for its Camp Hill, PA retail branch. The role focuses on driving sales through referrals, coaching staff, and managing daily branch operations while delivering exceptional customer service.

The position requires a high school diploma or GED, approximately two years of related experience, and solid knowledge of banking policies and consumer products. Overnight travel for training may be required.

Qualifications

• High School or GED required.
• 2 years of related experience preferred.
• Familiarity with consumer banking products and services.

Responsibilities

• Promote the sales process through referral management and identify customer financial needs.
• Input and maintain data quality for referrals and customers using branch technology.
• Assist with daily sales activity and coach staff on prescribed sales activities.
• Coordinate and complete operational duties including opening/closing, vault cash, and teller transactions as needed.
• Contribute to risk management and ensure compliance with policies and procedures.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

Computer literacy

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Sales and customer service

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation seeks an Assistant Branch Manager for its Camp Hill, PA retail branch. The role focuses on driving sales through referrals, coaching staff, and managing daily branch operations while delivering exceptional customer service.

The position requires a high school diploma or GED, approximately two years of related experience, and solid knowledge of banking policies and consumer products. Overnight travel for training may be required.