Branch Growth & Coaching Leader

Carter Bankshares; Danville (VA); On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bankshares in the United States is looking for an Assistant Branch Manager in Danville, VA to develop and maintain customer relationships while supporting branch staff and ensuring financial performance.

You will lead branch operations, drive deposits and loan growth, and coach associates to deliver exceptional customer experiences. Strong leadership, service orientation, and collaboration are essential for success in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent; some college a plus.
• Experience in a financial institution or retail/services industry.
• Customer service and/or sales experience required.
• Proven leadership capability in a prior position.
• Relationship management experience a plus.
• Operations experience a plus.

Responsibilities

• Model and ensure the effective application of the retail operating model and behaviors.
• Grow core deposits and loans, and fee income through active branch efforts.
• Support branch associates' action planning, reinforce expectations, and assess performance.
• Maintain high employee morale to minimize turnover and maximize customer service satisfaction.
• Promote bank products and services to meet growth objectives; oversee sales/servicing quality.
• Identify opportunities with internal partners and vendor channels; manage referrals.

Skills

Leadership

Customer service

Relationship management

Communication

Multi-tasking

Basic math

Basic computer literacy

Word & Excel

Banking products knowledge

Education

High school diploma or equivalent

Job description

Carter Bankshares in the United States is looking for an Assistant Branch Manager in Danville, VA to develop and maintain customer relationships while supporting branch staff and ensuring financial performance.

You will lead branch operations, drive deposits and loan growth, and coach associates to deliver exceptional customer experiences. Strong leadership, service orientation, and collaboration are essential for success in a fast-paced banking environment.