Branch Growth Coach: Lead, Elevate Customer Experience

Rosedale Bank; Sharonville (MD); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Rosedale Bank is seeking an enthusiastic Assistant Branch Manager to help lead our Pasadena Branch. This role focuses on coaching employees, building customer relationships, and supporting a high-performing team.

You will work with the Branch Manager to run daily operations, develop staff, and drive service and sales goals while maintaining the bank's community-focused culture and commitment to exceptional customer experiences.

Qualifikationen

• High School diploma or equivalent required; college coursework preferred.
• Experience in retail banking or branch leadership is a plus.
• Strong coaching and relationship-building abilities.

Aufgaben

• Assist in leading day-to-day branch operations.
• Coach, mentor, and develop branch employees to achieve service and performance goals.
• Foster a customer-first culture focused on relationship building and exceptional service.
• Support business development through customer engagement and referrals.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Assist with scheduling, performance management, and workflow coordination.
• Resolve customer concerns and assist with complex transactions.
• Partner with the Branch Manager to drive branch growth and performance.

Kenntnisse

Customer service

Coaching

Communication

Problem solving

Relationship building

Organizational skills

Sales / cross-selling

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Rosedale Bank is seeking an enthusiastic Assistant Branch Manager to help lead our Pasadena Branch. This role focuses on coaching employees, building customer relationships, and supporting a high-performing team.

You will work with the Branch Manager to run daily operations, develop staff, and drive service and sales goals while maintaining the bank's community-focused culture and commitment to exceptional customer experiences.