Pasadena Branch Leader: Growth, People & Service

Citigroup Inc.; Pasadena (CA); On-site; USD 76,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Wellness programs

Job summary

Citigroup Inc. is seeking a Branch Manager to lead a team in Pasadena, driving sales growth and client loyalty within the consumer sales framework. You will manage daily operations, budgeting, onboarding, recruitment, and staff development while ensuring regulatory compliance and risk controls.

Responsibilities include planning, huddles, performance reviews, and collaborating with the branch to meet goals. A Bachelor's degree and 5–8 years of relevant banking experience are preferred.

Qualifications

• 5-8 years of relevant banking/financial experience.
• Experience managing teams in a banking/financial setting.
• Proven written and verbal communication skills.
• Strong analytic abilities.

Responsibilities

• Administer branch sales, service, control and management of human resources
• Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service
• Execute planning and budgeting activities to ensure branch annual goals are met
• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff
• Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction
• Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings
• Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations
• Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills

Team leadership

Sales growth

Customer service

Communication skills

Analytical skills

Education

Bachelor's degree

Job description

Citigroup Inc. is seeking a Branch Manager to lead a team in Pasadena, driving sales growth and client loyalty within the consumer sales framework. You will manage daily operations, budgeting, onboarding, recruitment, and staff development while ensuring regulatory compliance and risk controls.

Responsibilities include planning, huddles, performance reviews, and collaborating with the branch to meet goals. A Bachelor's degree and 5–8 years of relevant banking experience are preferred.