Assistant Manager - Banking

Rosedale Bank; Rossville (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Rosedale Bank is seeking an enthusiastic Assistant Branch Manager to help lead the Rosedale Branch, coaching employees, building customer relationships, and driving sales and service goals.

Working with the Branch Manager, you will support daily operations, develop the team, and ensure an outstanding customer experience. This role offers growth within a community-focused organization that values teamwork, professionalism, and client relationships.

Qualifications

• 2-5 years retail banking experience required.
• Supervisory/leadership experience preferred.
• Strong customer service and relationship-building skills.
• Proven ability to coach, motivate, and develop employees.
• Excellent communication and problem-solving abilities.
• Strong operational and organizational skills.
• Commitment to delivering an outstanding customer experience.
• Demonstrated initiative and ability to sell and cross-sell products and services to build and deepen customer relationships.

Responsibilities

• Assist in leading the day-to-day operations of the branch.
• Coach, mentor, and develop branch employees to achieve service and performance goals.
• Foster a positive, customer-first culture focused on relationship building and exceptional service.
• Support business development efforts through customer engagement and referral generation.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Assist with scheduling, performance management, and workflow coordination.
• Resolve customer concerns and provide support for complex transactions.
• Partner with the Branch Manager to drive branch growth and overall performance.

Skills

Customer service

Coaching

Relationship-building

Communication

Problem-solving

Organizational skills

Leadership

Sales / cross-selling

Education

High School diploma

College coursework preferred

Job description

Lead. Coach. Grow. Make an impact.

Rosedale Bank is seeking an enthusiastic and customer-focused Assistant Branch Manager to help lead our Rosedale Branch. This position offers an exciting opportunity for a banking professional who enjoys coaching employees, building customer relationships, and contributing to the success of a high-performing branch team.

Working alongside the Branch Manager, you'll play a key role in supporting daily operations, developing team members, delivering exceptional customer experiences, and helping the branch achieve its sales and service goals.

If you're looking for an opportunity to grow your leadership career with a community-focused organization that values teamwork, professionalism, and customer relationships, we'd love to hear from you.

About Rosedale Bank

At Rosedale Bank, we're proud to be a true community bank. With over $1 billion in assets, 13 branch locations across Maryland, and more than a century of serving our customers and communities, we combine the strength and stability of a growing financial institution with the personalized service and local decision-making our customers value.

What You'll Do

• Assist in leading the day-to-day operations of the branch
• Coach, mentor, and develop branch employees to achieve service and performance goals
• Foster a positive, customer-first culture focused on relationship building and exceptional service
• Support business development efforts through customer engagement and referral generation
• Ensure compliance with bank policies, procedures, and regulatory requirements
• Assist with scheduling, performance management, and workflow coordination
• Resolve customer concerns and provide support for complex transactions
• Partner with the Branch Manager to drive branch growth and overall performance

What You Bring:

• High School diploma, or equivalent. College coursework preferred.
• 2-5 years previous retail banking experience required
• Supervisory, management, or leadership experience preferred
• Strong customer service and relationship-building skills
• Proven ability to coach, motivate, and develop employees
• Excellent communication and problem-solving abilities
• Strong operational and organizational skills
• Commitment to delivering an outstanding customer experience
• Demonstrated initiative and ability to sell and cross sell products and services to build and deepen customer relationships.

Why Rosedale Bank?

We're Here For It.

We're here for building careers, not just filling positions.

We're here for recognizing contributions, developing leaders, and creating opportunities for growth.

We're here for employees who want to make a difference every day while being part of a team that genuinely cares about one another and the people we serve.

Guided by our core values of Respect, Partnership, Integrity, Community, and Excellence, we believe the best banking experiences are built through trust, personal connections, and exceptional service.

We're here for our customers. We're here for our communities. We're here for your career. We're here for it.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Must be able to remain in a standing position for long periods of time (50% of the time)
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Bending required to access the coin vault, ATM and night drop.
• Ability to work at other branch locations based on business need.
• Ability to work a schedule that includes evenings and weekends and flexibility during the week.
• Must be able to lift up to 60 pounds.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.