Branch GM: P&L Owner, Growth & Ops Leader

Walker Plumbing Heating and Air; Washington (UT); On-site; USD 110,000 - 170,000; Full time

Job summary

Intermountain Home Services is seeking a results-driven General Manager to oversee all aspects of one branch, driving performance in service, sales, install, warehouse, and support operations. This role requires owning the P&L, developing frontline leaders, ensuring safety, and embedding a high-performance culture while hitting growth targets and aligning with enterprise standards.

You will balance strategic thinking with daily operational intensity, leading field teams and optimizing service

Qualifications

• 7+ years leadership in a multi-function service or operations environment
• Strong understanding of P&L ownership, workforce planning, and operational KPIs
• Proven ability to lead high-performing field teams, supervisors, and administrative staff
• Experience in home services, trades, or field-based operations preferred
• Familiarity with ServiceTitan or other dispatch/CRM platforms a plus
• Strong communication, coaching, and decision-making skills
• Must pass background check and drug screening

Responsibilities

• P&L Ownership: Own revenue, gross margin, and EBITDA delivery for the branch
• Operational Execution: Ensure adherence to the IHS Branch Playbook, including booking, dispatching, service execution, and install coordination
• Leadership Development: Hire, onboard, coach, and retain technicians, installers, and frontline leaders
• Talent Strategy: Build bench strength and hold the team to consistent performance expectations
• Customer Experience: Oversee all aspects of service quality, including NPS, callbacks, Google reviews, and customer escalations
• Cultural Ownership: Be the example for the branch’s performance culture and team values
• Field Productivity: Maintain high technician utilization, manage capacity models, and control overtime
• Business Rhythm: Lead a structured cadence of daily huddles, weekly performance reviews, and monthly/quarterly business updates
• Risk Management: Champion safety, compliance, and risk reduction in all areas of the business

Skills

P&L ownership

Leadership

Operational KPIs

Team development

Communication

Decision making

Tools

ServiceTitan

CRM platforms

Job description

Intermountain Home Services is seeking a results-driven General Manager to oversee all aspects of one branch, driving performance in service, sales, install, warehouse, and support operations. This role requires owning the P&L, developing frontline leaders, ensuring safety, and embedding a high-performance culture while hitting growth targets and aligning with enterprise standards.

You will balance strategic thinking with daily operational intensity, leading field teams and optimizing service