Branch General Manager

Mission Linen Supply; Newark (CA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Mission Linen Supply is seeking a Branch General Manager to oversee a service center branch, lead RSSRs and Area Managers, and drive sales and customer satisfaction. The role combines hands-on leadership with strategic oversight to hit operational and profitability goals across the branch.

The position emphasizes senior leadership, with experience in route-based rental or service industries. Training on Mission's products will be provided, and a strong track record in managing route sales is

Qualifications

• 5+ years of management and leadership experience, including leading other managers or supervisors.
• Strong route sales and customer service skills and focus.
• Knowledge and familiarity with route sales and service.
• Familiarity with textile rental products and services, or relevant experience in a similar route-based rental or service industry.
• Bachelor's degree, or equivalent years of related experience.
• Computer literate in Microsoft Office and related business systems.

Responsibilities

• Overall branch leadership and staffing responsibilities, including performance management of service staff.
• Manage KPIs such as labor and inventory to control costs.
• Develop programs to increase efficiencies and grow market share.
• Collaborate with sales to achieve branch revenue goals.
• Ensure superior customer relations and account growth/retention.
• Act as primary local contact for customers, community, vendors, and authorities.
• Lead by example with hands-on, in-the-field support.
• Prepare and submit reports and participate in quarterly reviews.

Skills

Leadership

Route sales

Customer service

Textile rental knowledge

Bachelor's degree

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Responsibilities

Mission Linen Supply is hiring a Branch General Manager to take overall responsibility for the successful operation of a service center branch, leading field mentorship and leadership for a team of Route Sales & Service Representatives (RSSRs) and Area Managers, developing one-way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, and driving the depot and district to hit operational goals.

This is a senior, hands-on leadership role for experienced route sales management professionals. Familiarity with textile rental products and services is a plus, but relevant experience in a similar route-based rental or service industry is also welcomed, including uniform or textile rental, pest control, water/coffee service, security monitoring, or any other recurring-route service business. If you've led route sales and service teams before, we'll train you on Mission's specific products.

Why Mission Linen Supply

If you're looking for a stable industry with real, ongoing leadership opportunities at the top of a branch, this role is built for that. Mission Linen Supply is a family-owned, privately held company and a leading provider of linen, uniform, and facility service products across five western states. Founded in 1930 and headquartered in Santa Barbara, CA, Mission has grown from a one-man operation into an industry leader, while remaining stable, essential, and steadily growing. Industrial laundry and linen services are a recession-resistant, essential industry. Hospitals, hotels, and restaurants need clean linens and uniforms regardless of the economy. That means real, ongoing opportunities for career advancement, not a static org chart.

Total Compensation Opportunities

Base salary: $120,000+, based on education, experience, other qualifications, and location of assignment. On top of base pay, Branch General Managers have multiple, ongoing ways to grow their total compensation throughout the year:

• Company-Wide Sales Contests: tied to key business initiatives like new business development, seasonal promotions, and direct sales campaigns, with recurring payout opportunities based on branch and individual performance
• Product-Specific Performance Bonuses: additional bonuses tied to plant-level performance in targeted categories such as Retail Services and First Aid
• Vendor-Sponsored Incentives: select contests throughout the year include vendor-funded bonus opportunities, adding further earning potential on top of company-funded incentives
• Top-Performer Recognition Incentive: an additional annual incentive for Branch General Managers who rank among the company's top performers
• Annual Performance Incentive: tied to overall company and plant performance
• Car Allowance: provided as part of the role

Together, these programs mean total earnings are shaped not just by base salary, but by consistent, performance-driven opportunities available all year long.

Benefits

• Medical, dental, and vision insurance
• Retirement savings program
• Paid time off (sick, holiday, vacation)
• And more

Qualifications

The Opportunity

As Branch General Manager, you'll take full ownership of a branch location, directly supervising Area Managers, route sales and service teams, and support staff, and serving as the primary local company contact for customers, the community, vendors, and relevant government entities. This is one of Mission's senior branch leadership roles, with direct accountability for the branch's performance, profitability, and customer relationships.

Duties & Responsibilities

• Overall responsibility for staffing, training, and performance management of branch service staff
• Manages key performance indicators, including labor, inventory, and other operational costs
• Recommends and implements programs aimed at increasing efficiencies, lowering costs, and growing market share
• Works closely with the sales department to achieve branch revenue goals
• Ensures branch staff deliver superior customer relations, account growth, and account retention, and drives profitability for the location
• Serves as the primary local company contact for customers, community, vendors, and relevant government entities
• Leads by example with hands-on, in-the-field support for the team
• Prepares and submits required company and regional reports, and attends Quarterly Performance Reviews
• Ensures compliance with internal audit and safety programs
• Ensures regular and effective fleet maintenance

Supervisory Responsibilities

• Directly supervises the branch's service team, including Area Managers, route sales and service drivers, and support staff
• Provides field mentorship and leadership to Area Managers and RSSRs

Required Skills & Qualifications

• 5+ years of management and leadership experience, including leading other managers or supervisors (required)
• Strong route sales and customer service skills and focus
• Knowledge and familiarity with route sales and service
• Familiarity with textile rental products and services, or relevant experience in a similar route-based rental or service industry
• Strong business acumen, with the ability to understand and analyze financial data to make sound business decisions
• Bachelor's degree, or equivalent years of related experience
• Computer literate in Microsoft Office and related business systems (financial, route accounting)
• Strong interpersonal and communication skills
• Valid driver's license (fleet oversight is part of this role)

Related Roles & Key Skills

Branch General Manager, General Manager, Branch Manager, Plant Manager, Regional Manager, District Manager, Route Sales Manager, Textile Rental Manager, Uniform Rental Manager, Service Center Manager, Operations Manager, P&L Management, Route Sales Management, Account Retention, Account Growth, Fleet Management, Multi-Unit Manager, Team Leadership, Uniform and Linen Services, Industrial Laundry, Textile Services

Overview

Mission Linen Supply is a family owned, privately held company, and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers ‘needs while providing environmentally friendly goods and services.

Mission Linen Supply is an Equal Opportunity Employer (EEO), Aff ?}