Branch General Manager

missionlinen; Bishop (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Mission Linen Supply seeks a Branch General Manager to lead the Bishop, CA depot, reporting to the Lancaster District Manager. You’ll drive branch profitability, staff performance, and customer relations while coordinating with sales to hit revenue goals.

We value strong leadership, financial insight, and a deep understanding of route-based service in the textile rental industry. This full-time role offers growth opportunities into GM roles in our operating plants.

Qualifications

• Previous management and leadership experience.
• Strong customer service focus and relationship-building.
• Knowledge of route sales and service operations.
• Familiarity with textile rental products or similar industry.
• Strong business acumen to analyze financial data and make decisions.
• Bachelor’s degree or equivalent years of related experience.
• Proficiency in Microsoft Office and related business systems.
• Strong interpersonal and communication skills.

Responsibilities

• Owns overall P&L responsibility for the branch.
• Staffing, training, and performance management of branch staff.
• Direct supervision of area managers and office managers.
• Manages labor, inventory and other branch costs KPI metrics.
• Implements programs to increase efficiencies and lower costs.
• Collaborates with sales to meet branch revenue goals.
• Ensures exceptional customer relations and retention.
• Serves as primary local contact for customers, community, vendors and government entities.
• Prepares and submits required company and regional reports.
• Attends Quarterly Performance Reviews.
• Ensures internal audits, safety compliance and fleet maintenance.

Skills

Management experience

Customer service

Route sales familiarity

Financial acumen

Interpersonal communication

Education

Bachelor's degree or equivalent years of related experience

Tools

Microsoft Office

Route accounting software

Job description

Mission Linen Supply, a leader in the textile-rental business, is seeking a Branch General Manager to run our Bishop, CA depot. The Branch General Manager (BGM) has overall responsibility for the successful operation of the service center branch supported by the Lancaster operating plant. The BGM reports directly to the Lancaster District Manager.

BGM responsibilities include, but are not limited to, the following:

• Overall P&L responsibility for the branch location.
• Overall responsibility for staffing, training, and performance management of branch staff.
• Directly supervises area managers and office managers.
• Manages key performance indicators, including labor, inventory and other operational costs.
• Recommends and implements programs aimed at increasing efficiencies, lowering costs and growing market share.
• Works closely with sales department to achieve branch revenue goals.
• Ensures that branch staff provides superior customer relations and retention.
• Primary local company contact for customers, community, vendors and relevant government entities.
• Prepares and submits requisite company and regional reports.
• Attends Quarterly Performance Reviews.
• Ensures compliance with internal audit and safety programs.
• Ensures regular and effective fleet maintenance.

Successful BGMs are considered for and promoted to General Manager in operating plants as available.

Requirements

• Previous management and leadership experience.
• Strong customer service skills and focus.
• Knowledge and familiarity with route sales and service.
• Familiarity with textile rental products and services, or relevant experience in a like industry.
• Strong business acumen to understand and analyze financial data to make good business decisions.
• A bachelor’s degree, or college with equivalent years of related experience.
• Computer literate in Microsoft Office and related business systems (financial, route accounting)
• Strong interpersonal and communication skills.

Mission Linen Supply is a family owned, privately held company, and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers’ needs while providing environmentally friendly goods and services.

We offer a competitive compensation and benefits package and outstanding career opportunities for motivated leaders looking to be a part of a well-established team committed to growth: