Branch Float Teller: Digital Engagement & Service

M&T Bank Corporation; Massachusetts, United States, Northern America, Americas; Hybrid; USD 28,000 - 42,000; Full time

Job summary

M&T Bank Corporation seeks a Float Teller for onsite assignments in Newtonville, MA. You will deliver exceptional branch service, perform transactions, and support customers with digital demonstrations and self-service options.

You will balance cash, handle underwriting tasks per policy, and travel between branches as needed to support staff and customers. Strong communication and AML/KYC awareness are essential.

Qualifications

• High school diploma or GED; minimum 6 months customer service experience.
• Ability to travel between branches as needed.
• Proven verbal communication and interpersonal skills; strong customer service orientation.

Responsibilities

• Provide exceptional service to branch customers with digital engagement and lobby management.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Greet customers, understand needs, and address immediate questions in a proactive manner.
• Accurately balance and process transactions following Bank policies.
• Address escalated account services issues until resolution and log complaints.
• Assist with branch operations such as cash ordering, vault, ATM, and wire transfers.
• Perform customer/account maintenance tasks and AML/BSA/KYC related activities.
• Adhere to compliance and risk controls to protect the bank and customers.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation seeks a Float Teller for onsite assignments in Newtonville, MA. You will deliver exceptional branch service, perform transactions, and support customers with digital demonstrations and self-service options.

You will balance cash, handle underwriting tasks per policy, and travel between branches as needed to support staff and customers. Strong communication and AML/KYC awareness are essential.