Branch Financial Center Leader

Bank N.A.; Indianapolis (IN); On-site; USD 55,000 - 90,000; Full time

Job summary

The Indianapolis branch of BMO is seeking a Retail Banking Sales & Service leader to guide staff, deliver exceptional customer service, and meet branch objectives. You will coach teams, manage referrals, and foster a customer-first culture in a fast-paced banking environment.

You will develop and execute the branch business plan, engage with the local community, and ensure compliance with regulatory requirements while driving deposits and loan opportunities.

Responsibilities

• Guides, directs, and coaches employees to deliver exceptional service.
• Applies knowledge of bank products to meet customer financial objectives.
• Identifies referrals to other business groups.
• Develops branch business plan to maximize growth and wallet share.
• Builds relationships with community to increase visibility.
• Ensures compliance with legal, regulatory, and bank policies.
• Drives sales and service initiatives across the branch.
• Handles customer issues and escalates as needed.

Job description

The Indianapolis branch of BMO is seeking a Retail Banking Sales & Service leader to guide staff, deliver exceptional customer service, and meet branch objectives. You will coach teams, manage referrals, and foster a customer-first culture in a fast-paced banking environment.

You will develop and execute the branch business plan, engage with the local community, and ensure compliance with regulatory requirements while driving deposits and loan opportunities.