Branch Experience Concierge

Capital One; City of White Plains (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision & prescription

Paid time off

401(k) matching up to 7.5%

Education assistance

Parental leave

Mental health support

Employee assistance

Job summary

Capital One in White Plains, NY is seeking a Branch Ambassador who will be the heart of our space, combining warm hospitality with digital innovations. You will handle high-volume cash transactions, educate customers on mobile tools, and identify needs to connect clients with appropriate banking solutions. The role emphasizes service, accuracy, and community spirit.

Join a team that values a

Qualifications

• Hospitality mindset and ability to make customers feel welcome.
• Proficiency with mobile apps and digital tools; teach others how to use them.
• Strong accuracy with numbers and clear procedures.
• Ability to adapt in a fluid, fast-moving workspace.
• Curiosity to understand the why and improve the customer journey.

Responsibilities

• Safely execute high-volume cash transactions with 100% accuracy within compliance.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and match them with digital tools or banking solutions.
• Greet customers and maintain a welcoming, community-focused atmosphere.
• Support branches within a 50-mile radius and adapt to schedule changes.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma or equivalent

Job description

Capital One in White Plains, NY is seeking a Branch Ambassador who will be the heart of our space, combining warm hospitality with digital innovations. You will handle high-volume cash transactions, educate customers on mobile tools, and identify needs to connect clients with appropriate banking solutions. The role emphasizes service, accuracy, and community spirit.

Join a team that values a