Branch Experience Architect

Socket.dev; New York (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental, V

Education Assistance

Job summary

Capital One in Brooklyn, NY seeks a Branch Ambassador to welcome customers and deliver hospitality while handling high-volume cash, deposits, and basic transactions with precision. You will educate clients on mobile banking, remote deposits, and contactless payments, acting as a digital concierge to help customers reach their financial goals in a fast-paced, service-driven environment.

Daily responsibilities require teamwork, adaptability, and a friendly approach that makes every customer feel

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• Experience in Retail, Sales, or Customer Service is a must.
• Cash handling experience is a plus.
• Proficiency with digital tools and strong communication skills are valued.

Responsibilities

• Execute high-volume cash transactions with accuracy, including deposits and withdrawals.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with digital tools or solutions.
• Maintain a welcoming, hospitality-driven space while ensuring compliance and security.

Skills

Hospitality mindset

Tech fluency

Attention to detail

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree preferred

Tools

G-Suite

Job description

Capital One in Brooklyn, NY seeks a Branch Ambassador to welcome customers and deliver hospitality while handling high-volume cash, deposits, and basic transactions with precision. You will educate clients on mobile banking, remote deposits, and contactless payments, acting as a digital concierge to help customers reach their financial goals in a fast-paced, service-driven environment.

Daily responsibilities require teamwork, adaptability, and a friendly approach that makes every customer feel