Digital Banking Concierge & Community Host

Capital One; New York (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Day 1 benefits (medical, dental,Vision

Paid Time Off

Education Assistance

401(k) matching up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in New York seeks a Branch Ambassador who embodies hospitality and helps customers navigate digital banking tools while delivering personal, human-centric service. You’ll work across the branch, guiding clients through cash transactions, mobile apps, and everyday financial solutions with a friendly, proactive approach.

This role thrives on curiosity and adaptability in a fast-moving retail environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification required.
• 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with accuracy and compliance.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with digital tools or banking solutions.
• Greet customers and provide warm, hospitality-focused service.

Skills

Hospitality

Tech fluency

Precision & details

Adaptability

Curiosity

Education

High School Diploma/GED

Associate’s degree (preferred)

Tools

G-Suite

Job description

Capital One in New York seeks a Branch Ambassador who embodies hospitality and helps customers navigate digital banking tools while delivering personal, human-centric service. You’ll work across the branch, guiding clients through cash transactions, mobile apps, and everyday financial solutions with a friendly, proactive approach.

This role thrives on curiosity and adaptability in a fast-moving retail environment.