Branch Experience Ambassador

Capital One; Laurel (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health benefits

PTO

Education assistance

401(k) match

Parental leave

Mental health support

Backup care

Job summary

Capital One is hiring a Branch Ambassador in Maryland. You will be the face of the branch, delivering hospitality and guiding customers through digital tools while maintaining accuracy and security in daily transactions.

You’ll educate clients on mobile banking and payments, listen to goals, and connect them with the right tools. A flexible schedule and strong customer service mindset are essential.

Qualifications

• High school diploma or equivalent.
• At least 1 year of Retail, Sales, or Customer Service.
• At least 6 months of cash handling experience.
• Willingness to work a flexible schedule, including weekends.

Responsibilities

• Guard safety and accuracy during high-volume cash transactions with compliance to security and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer goals and pair them with digital tools or banking solutions.
• Greet customers and balance efficient operations with a welcoming, community-focused approach.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High school diploma

Tools

G-Suite

Job description

Capital One is hiring a Branch Ambassador in Maryland. You will be the face of the branch, delivering hospitality and guiding customers through digital tools while maintaining accuracy and security in daily transactions.

You’ll educate clients on mobile banking and payments, listen to goals, and connect them with the right tools. A flexible schedule and strong customer service mindset are essential.