Associate, Retail Channels (Teller-At-Large)

Oriental; San Juan (PR); On-site; USD 24,000 - 32,000; Full time

Job summary

Oriental is seeking an Associate, Retail Channel (Teller At-Large) to deliver superior customer service, process transactions, and promote bank products. This on-site role rotates across multiple Puerto Rico branches, requiring travel based on business needs.

The position requires an associate degree or approved credits in Business Administration, and at least one year in retail or cash handling, with bilingual English/Spanish being preferred.

Qualifications

• Associate degree or credits in Business Administration or related field required.
• One year of retail, customer service or cash register experience required.
• Fully bilingual: English and Spanish preferred.
• Proficiency in MS Office and ability to multitask with accuracy.

Responsibilities

• Provide high quality customer service and handle transactions with accuracy.
• Promote bank products and cross-sell to customers per policy.
• Balance cash and reconcile transactions at shift end.
• Maintain workstation controls and adhere to policies and procedures.

Skills

Customer service

Cash handling

Bilingual English/Spanish

MS Office

Analytical skills

Education

Associate degree in Business Administration

Tools

Excel

Word

Visio

Job description

The Associate, Retail Channel (Teller At-Large) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. This position works on-site and requires travel between and rotation across multiple branch locations throughout the Metro area of Puerto Rico, based on business needs.

MAIN DUTIES & RESPONSIBILITIES:

• Provides high quality and efficient services to customer base adhering to all procedures and practices.
• Provides prompt, courteous and efficient services to the organization’s customers with precision and accuracy adhering to all procedures and practices established by management.
• Ensures and promotes compliance and that all transactions are executed strictly within the established operating policies and procedures, and adheres to all applicable guidelines, regulations, policies and procedures.
• Handle transactional services including, among others, deposits, withdrawals cashing checks, processing payments, transfers, sells manager/ officers checks following aligned with Bank’s policies and procedures.
• Ensures workstation is fully prepared to execute transactions. Keeps established controls over keys, stamps and cash assigned.
• Ensures compliance with cash management and maintaining cash limits established.
• Balances the cash fund at the end of each shift and reports any discrepancies to the supervisor.
• Maintains logs and registers transactions per established procedures.
• Receives claims or inquiries from customers or potential customers. Manages those within their scope and refers others to the appropriate area.
• Reports and escalates to management any suspicious transaction or activity observed within the Branch.
• Balance and reconciliation of transactions.
• Promotes and provides information on the bank’s products, services and channels. Identifies cross-selling opportunities and refers customer to peers and team members.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Associate, technical degree or approved credits in Business Administration or related field required.
• One (1) year of retail, customer service or cash register experience required.
• Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills and abilities.
• Fully bilingual: English and Spanish (written and verbal) preferred.
• Basic mathematical skills required. Detail oriented and able to manage multiple priorities required.
• Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
• Demonstrated assertiveness in oral and written communications with internal and external stakeholders.
• Proficiency in MS Office (Excel, Word) and other business applications such as Visio among others.
• Availability to work based on the branch hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)