TELLER FULL TIME - PLAZA CAROLINA BRANCH - FIRSTBANK PR

FirstBank Florida; San Juan (PR); On-site; USD 28,000 - 36,000; Full time

Job summary

FirstBank PR is seeking a Service Representative (Teller) to provide exceptional customer service while handling daily cash transactions in a PR branch. You will identify customer needs, refer suitable banking products, and support branch goals with accurate cash handling and adherence to policies.

The role requires strong communication, bilingual skills, and the ability to multitask in a fast-paced environment. Occasional holidays and weekend shifts are expected.

Qualifications

• Six months to one year of experience in sales or customer service.
• Minimum 24 credits toward associate or bachelor’s degree, banking-related preferred.
• Excellent communication and bilingual capabilities encouraged.

Responsibilities

• Handle monetary transactions including checks, deposits, withdrawals and transfers.
• Process teller entries and maintain accuracy during daily balancing.
• Ensure compliance with BSA/AML policies and regulatory requirements.
• Promote bank products and services to customers and refer accordingly.
• Provide greeter duties and support branch sales activities.
• Educate customers on alternative channels (mobile app, online banking, ATMs).

Skills

Customer Service

Sales oriented

Communication

Teamwork

Problem Solving

Attention to detail

Multitasking

Education

Banking coursework preferred

Tools

MS Office

Banking tools

Job description

Service Representative(Teller)

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

TheService Representative is responsible for attending and processing Bankcustomer's daily paying and receiving transactions needs through (1)identifying customer bank products and services needs and referringaccordingly, (2) providing service to customers following the satisfactionstandards, (3) complying with regulatory requirements and operationalprocedures.

Accountablefor adhering to the Bank’s BSA, AML and Office of Foreign Asset Control(OFCA) applicable policies. Employeemust follow specific unit procedures developed in compliance with the policies.Employee is also responsible for reporting any suspicious activity and/ortransactions in accordance with the Bank’s processes and comply with anymandatory BSA, AML and OFAC training assigned.

What You’ll Need to Succeed

• Processes monetary transactions such as: check changing, money orders, saving and checking accounts withdraws and deposits, cash advances, loan, cars and mortgage payment, among others.
• Performs debit/credit entries through bank teller system or manually during contingency situations.
• Applies security measures, identifying and reporting irregularities and suspicious transactions as per defined in BSA and other requirements.
• Applies internal control measures maintaining the registrar cash balances as established and referring transactions when authorization is needed.
• Complies with all related laws and regulations, including but not limited to Bank Secrecy Act, Truth in Lending, Truth in Savings, US Patriot Act and Community Reimbursement Act, among others.
• Performs end of day balancing and closing, enabling sending transactions to the Proof and Transit unit as per he required timetable.
• Completes FINCEN 104, CTR information forms, for cash and other transactions as defined in BSA operational procedures.
• Complies with all operational activities and procedures related to his/her scope of responsibility.
• Contributes to the Branch growth by applying the Sales Culture and OSS Program, achieving goals, working plans and following administrative procedures.
• Complies with the branch Sales Culture, identifying customer product and service needs and referring accordingly.
• Participates in internal and external sales activities.
• Perform greeter duties when needed.
• Performs administrative duties including but not limited to prepare daily transactions document, money counting and tally and filling documents.
• Assistsbranch and Retail & Business Banking in special projects and assignments.
• Proactivelyeducate and guide customers on alternative banking channels (e.g., mobileapp, online banking, ATMs) to reduce in-branch transactions and enhancecustomer convenience.

Competencies:

• Planning and organization
  
• Problem Solving
• Communication and interpersonal relations
• Initiative and creativity
• Effort and engagement
• Reading Oriented
• Teamwork
• Analytical thinking
• Customer Service
• Sales oriented
• Quality
• Accounting oriented

What You’ll Need:

• Six (6) months to one (1) year ofexperience working in a sales or customer service environment.
• A minimum of 24 credits toward anassociate or bachelor’s degree, or coursework related to banking, ispreferred.
• Candidates with a combination ofpractical experience, relevant training, and academic preparation may alsoqualify if they demonstrate the required skills and competencies.
• Basic mathematical skills.
• Experience working with cash registers, preferred.
• Excellent communication and written skills.
• Fully Bilingual preferable.
• Computer literate in the use of MS Office, Internet, and Banking tools.
• Available to work holidays, weekends, and flexible schedules. Also available to be transferred to other Branches within the geographical area.
• Organized, detail oriented and able to multitask. Also, the ability to evaluate, react and perform quick and error free.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to thisjob. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reportingrelationship may not reflect the most recent changes to the corporate reporting structure.

EQUALEMPLOYMENT OPORTUNITY EMPLOYER