Branch Customer Service Advocate — Growth, Perks & In-Office

AAA-The Auto Club Group; Gainesville (FL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

AAA membership

Roadside assistance

Travel discounts

Adoption assistance

Job summary

The Auto Club Group in Gainesville, FL seeks a Branch Customer Service Representative to greet and assist members, promote memberships and travel services, and drive satisfaction and sales. You will handle inquiries, resolve issues, process payments, and support travel and insurance sales while maintaining a welcoming, efficient branch environment.

This in-office role offers growth opportunities, requires strong communication, problem-solving, and a dedication to member-first service in a

Qualifications

• High School Diploma or equivalent.
• Experience in a customer-focused environment with timely, helpful solutions.
• Ability to take personal responsibility, use good judgment, and seek solutions.
• Comfortable using Microsoft Office and learning workplace technology.
• Able to multitask, prioritize work, and meet service goals.

Responsibilities

• Greet, service, and support members by promoting memberships and travel products.
• Generate leads, share travel and insurance specials, and promote products.
• Respond to member inquiries, resolve complaints, escalate when needed.
• Process payments for policies and products, balance cash drawer.
• Provide administrative support to staff during peak periods.

Skills

High School Diploma

Customer experience

Problem solving

Digital confidence

Organization

Tools

Microsoft Office

Job description

The Auto Club Group in Gainesville, FL seeks a Branch Customer Service Representative to greet and assist members, promote memberships and travel services, and drive satisfaction and sales. You will handle inquiries, resolve issues, process payments, and support travel and insurance sales while maintaining a welcoming, efficient branch environment.

This in-office role offers growth opportunities, requires strong communication, problem-solving, and a dedication to member-first service in a