Branch Concierge & Personal Banker (Hybrid)

Consumers Credit Union; Elgin (IL); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Consumers Credit Union in Elgin is seeking a full-time Branch Specialist to join a hybrid role blending concierge, teller, and personal banker duties. The position involves greeting members, performing financial transactions, opening accounts, and educating members on CCU products and services.

This early-career opportunity offers growth in branch operations, with training on ITM usage, referrals, and process improvements, while prioritizing member service and compliance across daily tasks.

Qualifications

• High School diploma or equivalent.
• 1+ year of retail or customer service experience.
• Comfort promoting products and engaging in sales conversations.
• Proficient with email, data processing platforms, and MS Office.
• Strong interpersonal and communication skills.

Responsibilities

• Welcome members in the branch and assist with drive-up service.
• Teach ITM features and guide self-service transactions.
• Handle teller transactions and resolve member issues.
• Open new consumer accounts accurately.
• Suggest referrals to loans, mortgages, or wealth services.
• Support branch operations and follow policies.

Skills

Customer service

Sales conversations

Communication skills

Multitasking

Inclusion & diversity

Branch operations

Education

High School diploma or equivalent

Tools

Data processing platforms

Email

Internet/Intranet

Instant messaging

Microsoft Office

Job description

Consumers Credit Union in Elgin is seeking a full-time Branch Specialist to join a hybrid role blending concierge, teller, and personal banker duties. The position involves greeting members, performing financial transactions, opening accounts, and educating members on CCU products and services.

This early-career opportunity offers growth in branch operations, with training on ITM usage, referrals, and process improvements, while prioritizing member service and compliance across daily tasks.