Branch Banking Specialist: Elevate Customer Experience

mtb; Manchester (CT); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank is seeking a Teller for our Manchester, CT branch to deliver exceptional service, handle daily transactions, and support branch sales and digital engagement. You will educate customers on banking solutions, refer to partners, and maintain accuracy in all interactions.

Qualifications include a high school diploma or GED and at least 1 year of retail sales or customer service experience; bilingual abilities are a plus.

Qualifications

• High school diploma or GED required.
• 1 year of retail sales, call center, customer service, or telesales experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to handle multiple customer interactions and time constraints.

Responsibilities

• Educate customers and explain banking features and benefits.
• Engage customers and promote digital banking solutions.
• Explain loan application criteria and assist with servicing tasks.
• Refer customers to banking partners for product solutions.
• Maintain branch operations and document customer interactions in the system.

Education

High school diploma or GED

1 year proven retail sales / customer service / telesales experience

Job description

M&T Bank is seeking a Teller for our Manchester, CT branch to deliver exceptional service, handle daily transactions, and support branch sales and digital engagement. You will educate customers on banking solutions, refer to partners, and maintain accuracy in all interactions.

Qualifications include a high school diploma or GED and at least 1 year of retail sales or customer service experience; bilingual abilities are a plus.