Branch Banking Specialist: Elevate Customer Experience

M&T Bank; Chicopee (MA); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Chicopee, MA is seeking a Teller to deliver exceptional customer service and support daily branch operations. You will greet customers, process transactions, and identify opportunities to refer customers to appropriate partners for solutions.

The role emphasizes a customer-centric approach, digital engagement, and adherence to banking policies. A high school diploma is required and strong communication skills are essential for success.

Qualifications

• Experience in a retail or branch banking environment preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple customer requests with accuracy.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations based on needs.
• Engage customers and promote digital banking capabilities.
• Explain loan criteria and assist with servicing-related tasks for customers.
• Follow the bank's sales process and provide customer-focused guidance.
• Proactively reach out to customers to support retention and expansion of relationships.
• Manage lobby interactions, greet customers, and suggest appropriate banking partners.
• Comply with AML, BSA and KYC processes and help identify potential fraud.

Skills

Retail sales

Customer service

Strong communication

Time management

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Chicopee, MA is seeking a Teller to deliver exceptional customer service and support daily branch operations. You will greet customers, process transactions, and identify opportunities to refer customers to appropriate partners for solutions.

The role emphasizes a customer-centric approach, digital engagement, and adherence to banking policies. A high school diploma is required and strong communication skills are essential for success.