Branch Banking Solutions Specialist

M&T Bank; Buffalo (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking a branch Teller to provide exceptional service and drive sales by educating customers on Consumer and Business Banking solutions, handling transactions, and guiding them to digital options.

The role emphasizes customer-centric support, lobby presence, and collaboration with partners to meet banking needs; requires strong communication, a high school diploma, and the ability to manage time under pressure.

Qualifications

• High school diploma or GED required.
• At least 1 year of retail sales or customer service experience.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Educate customers on banking solutions and make recommendations.
• Engage customers and promote digital banking tools and services.
• Handle customer transactions with accuracy and efficiency.
• Refer complex customer needs to the appropriate banking partner.
• Maintain documentation of customer interactions and appointments.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Education

High school diploma or GED

Job description

M&T Bank in Buffalo, NY is seeking a branch Teller to provide exceptional service and drive sales by educating customers on Consumer and Business Banking solutions, handling transactions, and guiding them to digital options.

The role emphasizes customer-centric support, lobby presence, and collaboration with partners to meet banking needs; requires strong communication, a high school diploma, and the ability to manage time under pressure.