Branch Banking: Sales & Service Specialist

First Citizens Bank; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Concord, NC is hiring a Sales and Service Representative to process transactions and handle customer requests in the branch. You will educate customers about bank capabilities and refer sales opportunities to the bank partner.

The successful candidate will demonstrate strong communication, customer service, adaptability, teamwork, and flexibility to manage multiple demands and resolve issues while maintaining compliance with policies and procedures.

Qualifications

• Strong communication skills and ability to listen and question customers.
• Demonstrates professionalism, empathy, and helpfulness in customer interactions.
• Willingness to learn and adapt to new banking tools and processes.
• Builds relationships with customers and colleagues to drive service quality.
• Maintains accuracy and attention to detail in handling transactions.

Responsibilities

• Assist customers with transactions and service requests in the branch.
• Educate customers about bank capabilities and refer sales opportunities.
• Adhere to regulations and bank policies, completing required training on time.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank in Concord, NC is hiring a Sales and Service Representative to process transactions and handle customer requests in the branch. You will educate customers about bank capabilities and refer sales opportunities to the bank partner.

The successful candidate will demonstrate strong communication, customer service, adaptability, teamwork, and flexibility to manage multiple demands and resolve issues while maintaining compliance with policies and procedures.