Branch Sales & Service Associate

First Citizens Bank; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Raleigh seeks a Sales and Service Representative to handle transactions and customer inquiries, educating customers about bank products and referring sales opportunities to the appropriate partner.

The role emphasizes communication, customer service, adaptability, teamwork, and accuracy in processing deposits and other banking tasks to support branch performance.

Qualifications

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities; listen attentively and ask insightful questions.
• Operations and Administration - Comply with regulations, bank policies, procedures and delegated authorities to manage risk and ensure operational efficiency.

Responsibilities

• Initiate conversations to uncover sales or referral opportunities and address customer needs with attentive questioning and coaching support.
• Ensure regulatory compliance, manage risk, and maintain operational efficiency in branch activities and transactions.

Skills

Branch Banking Operations

Communication

Transaction Processing

Build Productive Relationships

Detail Oriented

Education

High School Diploma or GED

Job description

First Citizens Bank in Raleigh seeks a Sales and Service Representative to handle transactions and customer inquiries, educating customers about bank products and referring sales opportunities to the appropriate partner.

The role emphasizes communication, customer service, adaptability, teamwork, and accuracy in processing deposits and other banking tasks to support branch performance.