Branch Sales & Service Specialist

First Citizens Bank; Irmo (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a friendly Sales and Service Representative to handle branch transactions and customer inquiries. You will educate customers about bank capabilities and refer sales opportunities to bank partners, while delivering strong service and maintaining accuracy.

The role emphasizes customer interaction, teamwork, adaptability, and a proactive approach to learning new systems and processes in a branch setting.

Qualifications

• High School Diploma or GED and 6 months of customer service experience.
• Knowledge of retail banking products and services.
• Financial literacy.

Responsibilities

• Process transactions and other customer service requests in the branch.
• Identify and refer sales opportunities to the appropriate bank partner.
• Comply with regulations, bank policies, and procedures to manage risk.
• Complete required training by established deadlines.
• Perform general office management duties to ensure operational efficiency.

Skills

Communication

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a friendly Sales and Service Representative to handle branch transactions and customer inquiries. You will educate customers about bank capabilities and refer sales opportunities to bank partners, while delivering strong service and maintaining accuracy.

The role emphasizes customer interaction, teamwork, adaptability, and a proactive approach to learning new systems and processes in a branch setting.