Branch Banking Leader: Growth, Service & Community Impact

M&T Bank Corporation; Shrewsbury (MA); On-site; USD 68,000 - 114,000; Full time

Benefits offered by this job

Medical and retirement benefits

Forty hours paid volunteer time per ye

Job summary

Branch Manager position in Shrewsbury, MA at M&T Bank Corporation leads all branch activities including sales, service, operations, and staff development. You will drive profitability, guide customer experiences, and build external partnerships with local businesses to expand market presence.

The role requires strong leadership, coaching, and relationship management, with responsibilities spanning staffing, regulatory compliance, and delivery of exceptional service to customers and communities.

Qualifications

• Bachelor’s degree or equivalent experience (4+ years) in relevant field.
• Minimum three years of sales experience.
• Minimum two years of managerial experience or proven leadership abilities.
• Life/Health licensing required within 18 months or training provided.

Responsibilities

• Directs branch profitability by leading sales and business development.
• Coaches staff and manages performance to achieve annual goals.
• Builds partnerships and expands market presence in the community.
• Oversees customer and employee experience, operations, and servicing.
• Manages staffing, interviews, and compliance with policies.

Skills

Branch manager experience

Business development

Relationship management

Coaching

Customer service

Team leadership

Communication

Education

Bachelor's degree

Equivalent experience (4+ years)

Tools

Microsoft Office

Internet & Email

Job description

Branch Manager position in Shrewsbury, MA at M&T Bank Corporation leads all branch activities including sales, service, operations, and staff development. You will drive profitability, guide customer experiences, and build external partnerships with local businesses to expand market presence.

The role requires strong leadership, coaching, and relationship management, with responsibilities spanning staffing, regulatory compliance, and delivery of exceptional service to customers and communities.