Branch Banking Leader: Growth, Sales & Community Impact

M&T Bank; Washington; On-site; USD 72,000 - 120,000; Full time

Job summary

M&T Bank in Washington, DC seeks a Branch Manager to lead a high-performing branch, drive sales and service quality, and engage the community. You will oversee daily operations, ensure risk controls, and coach staff to achieve annual goals.

This role requires strong business development, customer service excellence, and the ability to process loan requests up to $250,000, with licensing and certifications pursued as needed.

Qualifications

• Bachelor’s degree, or four (4) years’ relevant experience.
• Minimum two years’ managerial experience.
• Life/Accident and Health Insurance licensing within 18 months of entry.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• M&T Way Certified
• Bi-lingual/Spanish preferred.

Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Skills

Leadership

Sales

Customer service

Coaching

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

M&T Bank in Washington, DC seeks a Branch Manager to lead a high-performing branch, drive sales and service quality, and engage the community. You will oversee daily operations, ensure risk controls, and coach staff to achieve annual goals.

This role requires strong business development, customer service excellence, and the ability to process loan requests up to $250,000, with licensing and certifications pursued as needed.