Branch Banking Leader: Grow Deposits & Customer Experience

American-Bank-of-Commerc; Lubbock (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Retirement Plan

Paid Time Off

Volunteer Time Off

Flexible Scheduling

Job summary

ABC Bank in Lubbock, Texas is seeking a Bank Center Manager to lead daily branch operations, drive customer experience, and grow deposits and loans. You will coach staff, maintain compliance, and build community relationships to strengthen market share.

This hands-on leadership role requires a proactive manager who can balance operational excellence with business development, empower teams, and deliver an outstanding banking experience across all customer touchpoints.

Qualifications

• Significant banking or customer service leadership experience.
• Proven ability to manage staff and coach performance.
• Strong knowledge of deposit and loan operations.
• Excellent communication and interpersonal skills.
• Commitment to regulatory compliance and risk management.

Responsibilities

• Lead branch operations and ensure exceptional customer service.
• Supervise frontline staff and coordinate sales activities.
• Oversee facilities, security, and regulatory compliance.
• Drive growth in deposits and loans for the branch.
• Recruit, train, and develop branch team.
• Maintain relationships with customers and community partners.
• Collaborate with market leaders on marketing initiatives.
• Ensure accurate reporting and performance reviews.

Skills

Leadership

Customer service

Staff recruitment

Performance management

Community relations

Sales and deposits growth

Regulatory compliance

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Windows

Excel

Banking software

Job description

ABC Bank in Lubbock, Texas is seeking a Bank Center Manager to lead daily branch operations, drive customer experience, and grow deposits and loans. You will coach staff, maintain compliance, and build community relationships to strengthen market share.

This hands-on leadership role requires a proactive manager who can balance operational excellence with business development, empower teams, and deliver an outstanding banking experience across all customer touchpoints.