Branch Banking Leader: Customer Growth & Team Development

BMO U.S.; Torrance (CA); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking a Branch Manager in Torrance, CA to guide a team in delivering outstanding service to customers and prospects. You will coach staff, execute the branch business plan, and drive sales while maintaining strict regulatory compliance and high ethical standards.

You will foster a culture aligned with BMO values, build a strong referral network, and lead initiatives to grow branch wallet share while ensuring exceptional customer experiences and community engagement.

Qualifications

• Leadership and coaching abilities to guide branch staff.
• Strong sales and customer service focus to meet profitability goals.
• Knowledge of retail banking products, services, and regulatory requirements.
• Ability to build and maintain relationships with customers and partners.

Responsibilities

• Lead and coach branch staff to deliver exceptional service and achieve sales targets.
• Develop and implement a branch business plan to maximize growth and wallet share.
• Conduct sales calls and build a personal referral network.
• Identify and refer customers to other business groups as needed.
• Ensure compliance with regulatory requirements and Bank policies.
• Maintain high customer satisfaction and manage escalations.
• Monitor performance and drive accountability across the team.
• Build relationships with community and partners to enhance visibility.

Skills

Leadership

Sales & Service

Regulatory compliance

Customer relationship management

Education

Post-secondary degree

Job description

BMO Financial Group is seeking a Branch Manager in Torrance, CA to guide a team in delivering outstanding service to customers and prospects. You will coach staff, execute the branch business plan, and drive sales while maintaining strict regulatory compliance and high ethical standards.

You will foster a culture aligned with BMO values, build a strong referral network, and lead initiatives to grow branch wallet share while ensuring exceptional customer experiences and community engagement.