Branch Banking Leader & Customer Experience Coach

Citigroup Inc.; New York (NY); On-site; USD 57,000 - 74,000; Full time

Job summary

Citigroup Inc. is seeking a Head Universal Banker at the Broadway/96th Branch in New York. The role leads and coaches the branch team, drives sales activities, and ensures exceptional client experiences while maintaining risk controls.

You will mentor Universal Bankers and Tellers, guide clients through complex transactions, and promote digital banking tools to deepen relationships. Strong leadership and compliance focus are essential.

Qualifications

• High School diploma or equivalent.
• Experience with face-to-face customer service and basic sales.
• Strong communication and problem-solving abilities.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers to deliver sales and service.
• Guide clients and team members in the branch with complex transactions.
• Champion risk and control, monitor operations and compliance.
• Promote digital channels and educate clients on online and mobile banking.
• Provide coaching on sales processes and digital capabilities.
• Resolve client issues promptly and maintain a positive client experience.

Skills

Customer service

Digital engagement

Sales experience

Communication skills

Analytical thinking

Basic computing

Retail experience

Education

High School diploma

Tools

NBS system

Cash recycler

Job description

Citigroup Inc. is seeking a Head Universal Banker at the Broadway/96th Branch in New York. The role leads and coaches the branch team, drives sales activities, and ensures exceptional client experiences while maintaining risk controls.

You will mentor Universal Bankers and Tellers, guide clients through complex transactions, and promote digital banking tools to deepen relationships. Strong leadership and compliance focus are essential.