Branch Sales Leader & Customer Experience Coach

Citi; New York (NY); On-site; USD 57,000 - 74,000; Full time

Job summary

The Head Universal Banker at Citi in Maspeth, NY leads the branch team, delivering exceptional service while guiding universal bankers and tellers. This leadership role oversees service transactions, sales activities such as opening accounts and credit cards, and compliance with bank policies.

You will coach, mentor, and model best practices, develop client relationships, promote digital channels, manage risk and controls, and ensure a consistent, high-quality client experience across all

Qualifications

• Strong focus on client service and sales in a retail banking environment.
• Ability to coach and mentor teammates to achieve service and sales goals.
• Familiarity with digital banking and branch operations.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers in sales, service, and compliance.
• Guide clients and team members through complex transactions while delivering exceptional experiences.
• Champion risk and control, monitor operations, and ensure policy compliance.
• Promote digital channels and present financial solutions to clients.
• Provide ownership of client issues and ensure timely, satisfactory resolutions.
• Foster a welcoming branch environment and drive branch sales/referrals.

Skills

Customer service

Sales skills

Communication

Problem solving

Digital banking

Leadership

Retail experience

Education

High School diploma or equivalent

Job description

The Head Universal Banker at Citi in Maspeth, NY leads the branch team, delivering exceptional service while guiding universal bankers and tellers. This leadership role oversees service transactions, sales activities such as opening accounts and credit cards, and compliance with bank policies.

You will coach, mentor, and model best practices, develop client relationships, promote digital channels, manage risk and controls, and ensure a consistent, high-quality client experience across all