Branch Banking Specialist: Sales & Digital Banking Experience

mtb

Wellesley (MA)

On-site

USD 30,000 - 50,000

Full time

2 days ago

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Job summary

M&T Bank is seeking a branch associate to deliver exceptional customer service, drive sales, and support daily branch operations in Massachusetts. The role involves educating customers on banking solutions, promoting digital tools, and processing transactions while maintaining AML/KYC compliance and friendly, proactive service.

Successful candidates will have a high school diploma or GED and at least one year of retail sales or customer service experience, with strong communication and

Qualifications

High school diploma or GED with 1+ year retail sales or customer service experience.
Strong verbal communication and interpersonal skills.
Ability to interact with diverse customers and handle difficult conversations.
Proficiency with internet-user level technology.

Responsibilities

Educate customers and explain features and benefits of Consumer and Business Banking solutions.
Engage customers to bank with us and promote digital capabilities.
Explain loan application criteria at a high level.
Complete servicing tasks for Consumer and Business Banking relationships.
Follow the bank's sales process and provide customer-focused guidance.
Reach out proactively to retain and expand relationships.

Skills

Strong verbal communication

Strong interpersonal skills

Retail sales experience

Customer service experience

Bilingual (branch needs)

Education

High school diploma or GED

Job description

Successful candidates will have a high school diploma or GED and at least one year of retail sales or customer service experience, with strong communication and

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