Frontline Banking Consultant & Client Solutions

Socket.dev; South Euclid (OH); On-site; USD 23,000 - 31,000; Full time

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant I in South Euclid, OH to deliver front-line service, assist clients with accounts, and perform teller transactions. You will balance client engagement with risk controls and contribute to branch goals.

The role emphasizes accurate transactions, customer education, and collaboration with teammates to support growth and a positive banking experience for customers.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: Less than 2 years of customer service and sales experience.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.
• Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.

Skills

Customer service

Sales

Communication

Problem solving

Attention to detail

Team collaboration

Education

High School / GED / HiSET / TASC equivalent

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant I in South Euclid, OH to deliver front-line service, assist clients with accounts, and perform teller transactions. You will balance client engagement with risk controls and contribute to branch goals.

The role emphasizes accurate transactions, customer education, and collaboration with teammates to support growth and a positive banking experience for customers.