Branch Banking Client Advisor II

flagstar; Battle Creek (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Flagstar Bank in Battle Creek, MI is seeking a Branch Banking Client Consultant II to deliver best in class client service while resolving questions and sharing product details that meet clients' financial goals. The role emphasizes expanding client relationships, guiding them to mortgage and business banking partners, and engaging in lending conversations as needed.

You will handle a mix of sales, service, and risk management duties, support growth targets, and ensure compliant processing of

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent .
• Minimum experience required : 4 - 5 years customer service and sales experience .
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales Growth: Support team efforts to achieve growth targets in financial performance and primary client acquisition.
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
• Risk Management: Execute all sales, service, and banking transactions accurately and compliantly.

Skills

Customer service

Sales experience

Mentor others

Education

High School / GED

Job description

Flagstar Bank in Battle Creek, MI is seeking a Branch Banking Client Consultant II to deliver best in class client service while resolving questions and sharing product details that meet clients' financial goals. The role emphasizes expanding client relationships, guiding them to mortgage and business banking partners, and engaging in lending conversations as needed.

You will handle a mix of sales, service, and risk management duties, support growth targets, and ensure compliant processing of