Branch Banking Advisor II: Growth, Solutions & Connections

Flagstar Bank; Battle Creek (MI); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Comprehensive leave program

Job summary

Flagstar Bank in Battle Creek, MI is seeking a Branch Banking Client Consultant II to help clients achieve their financial goals through personalized service and product guidance.

You will manage client relationships, introduce them to mortgage and business banking experts, and handle moderately complex banking conversations. The role emphasizes lending interactions, cross-selling, and compliant, accurate servicing.

Qualifications

• Minimum 4–5 years customer service and sales experience.
• Education level required: High School / GED / Foreign Equivalent.
• Ability to train and mentor others on products and platform procedures.

Responsibilities

• Sales Performance: support growth targets and client introductions to the right team members.
• Client Experience: resolve questions and complaints, deliver engagement and education.
• Risk Management: execute transactions accurately and compliantly; minimize losses.
• Additional Accountabilities: handle moderately complex projects and comply with laws and policies.

Skills

Customer service

Sales experience

Digital products

Education

High School / GED

Job description

Flagstar Bank in Battle Creek, MI is seeking a Branch Banking Client Consultant II to help clients achieve their financial goals through personalized service and product guidance.

You will manage client relationships, introduce them to mortgage and business banking experts, and handle moderately complex banking conversations. The role emphasizes lending interactions, cross-selling, and compliant, accurate servicing.