Branch Banking Associate — Customer Solutions

Citi; Washington; On-site; USD 48,000 - 62,000; Part time

Job summary

Citi in Washington, DC is seeking an entry-level Universal Banker to assist in sales, products, and service activities in coordination with the customer service team. The role aims to foster customer relations and loyalty while supporting branch operations.

You will help with basic account openings, resolve service issues, process transactions, refer opportunities to partners, and create sales opportunities from service interactions.

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customer.
• Provide service delivery to internal/external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively.
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Retail banking

Customer service

Written communication

Verbal communication

Education

High School diploma

Job description

Citi in Washington, DC is seeking an entry-level Universal Banker to assist in sales, products, and service activities in coordination with the customer service team. The role aims to foster customer relations and loyalty while supporting branch operations.

You will help with basic account openings, resolve service issues, process transactions, refer opportunities to partners, and create sales opportunities from service interactions.