Entry-Level Banking Sales & Service Specialist

Citigroup Inc.; Washington (District of Columbia); On-site; USD 48,000 - 62,000; Full time

Job summary

Citigroup Inc. is seeking a Universal Banker for an entry-level position to support sales, products and services in coordination with the customer service team in Washington, DC.

The objective is to foster customer relationships, build loyalty and help grow sales to individual consumer clients. Responsibilities include assisting with basic account openings, delivering service to resolve issues, executing transactions, referring opportunities to partners, and supporting branch campaigns while

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Communication skills

Customer service

Attention to detail

Education

High School diploma or equivalent

Job description

Citigroup Inc. is seeking a Universal Banker for an entry-level position to support sales, products and services in coordination with the customer service team in Washington, DC.

The objective is to foster customer relationships, build loyalty and help grow sales to individual consumer clients. Responsibilities include assisting with basic account openings, delivering service to resolve issues, executing transactions, referring opportunities to partners, and supporting branch campaigns while